Entering a RT Ticket
To assist us with providing the best service possible we ask that our customers enter in work tickets for IT related service.
For more detailed descriptions of the various queues, go to the Work Orders and Account Requests webpage.
Select a queue for your ticket based on the type of request. Please enter as much detailed information, in the description. This will assist the technicians with troubleshooting. There may be fields that require mandatory information in order to complete the work ticket. Please make sure to fully complete the fields based on request type.
To submit a work ticket: Log in with your ASU account to helpdesk.adams.edu.
Please see below for more detailed steps for entering tickets.
How to Submit a Ticket in the RT Ticket System Written Instructions
RT Ticket System Training for Employees Video