ASUwifi Instructions

Note: If you are NOT a guest please make sure that you are not connecting to the ASUguest wi-fi. 

Guest are defined as individuals staying for a week or less without ASU credentials.

Connecting New Devices:

Phone:

1. Select device settings

2. Select Wi-Fi (make sure wi-fi is on)

3. Select ASUwifi

   • This will take you to an ASU login portal.

   • Put in your ASU credentials (Username and Password)

4. Then select sign-in

5. Then hit Done (top right corner of logged in screen)

Computer:

1. First look at the bottom right for the wifi Icon

   • Select the icon, if not there look for the up icon ^ in the bottom right corner of your computer display. 

2.   Select ASUwifi and select connect

3.  Open a web browser. You should be redirected to the Safe Connect login page. If you are not redirected to the Safe Connect login page, please try to     navigate to an uncached webpage, such as www.cnn.com or www.bbc.com.

4. Then you will be taken to an ASU login portal

• Accept the license agreement and login using your ASU account information by putting in your ASU credentials (Username and Password)

5.  Then download the Policy Key

6. Open the policy key and then hit Run

• The policy key will check your computer for an up-to-date antivirus and current windows updates. If either of these requirements are not met, you will be notified that your device is not compliant. You will receive three warnings before your network access is restricted. Once your device is compliant, you will have unrestricted network access.

• If you aren't able to download the policy key, make sure Automatic Windows updates are turned on and check to see if there are any optional updates or download an antivirus like Malwarebytes.

7. Computer might ask if you want to allow this to make changes to your device.

• Select Ok

8.  Once it is done downloading select ok

9.   Then select Done Running.

WARNING:

Do not connect to the ASUguest wi-fi ever as a student. Only connect to the ASUwifi. If you do try to connect to both networks this is what happens:

• When a device connects to both wifis, it will automatically switch to whichever signal is stronger at that moment. This means one connection may work for an arbitrary amount of time and when someone walks between them and the access point, it may switch to the other network interrupting their connection at that time. Switching networks makes whatever network your device is trying to use really slow.

• The guest wifi has bandwidth limiters to give our own ASU wifi priority. This means if users are trying to use guest wifi, they WILL experience slower download rates. 

• Our network is designed to block devices connecting to the guest wifi that have already logged into the ASU wifi before. This means if students have been connected to the ASU wifi, and the device switches over to the guest wifi, they won't receive any connections until they switch back to ASU wifi. 

• If you are having issues with wi-fi connections and you are connected to both the ASUwifi and the Guestwifi please go and "forget network" for the Guestwifi in your settings.

Forget Network Instruction:

1. Select the Start menu in the taskbar

2. Open Settings

3. Select Network & internet from the left menu

4. Select WiFi

5. Select Manage known networks

6. Click Forget next to the network you want to remove

If this does not help your wi-fi issues please reach out to computing services.

Computing Services

719-587-7741 (Helpdesk) | Computing Services Webpage | 

Open Monday – Friday, 8 am – 5 pm MST