Remote Connection – ASU Remote Help Calling Card / LogMeIn Rescue

4. A technician will attempt to join you.  If a Microsoft Defender Firewall window appears or if anything requests admin credentials, it is ok to close those windows.

5. When they attempt to join, you'll receive one more message stating that the technician "would like to perform one or more actions on this computer." Click OK and they will be able to remote in.