Voicemail

VOICEMAIL USER GUIDE

Adams State University now has VOIP (voice over IP) phones!

Check out our VOIP voicemail flowchart to get started or click a topic from the table of contents at the top of the article.

LOG INTO YOUR MAILBOX FROM YOUR OWN EXTENSION

Press the MESSAGES button

Enter PIN + #


FROM ANOTHER EXTENSION

Press the MESSAGES button

Press ✱

Enter mailbox ID (your 4-digit extension number of your phone) + #

Enter PIN + #


FROM AN OUTSIDE LINE

Dial your branch number((719)587-8080), when the automated attendant answers:

Press ✱

Enter mailbox ID (extension number) + #

Enter PIN + #


PLAYING YOUR MESSAGES

To Listen to New or Existing Messages

Log on to voicemail

1 to hear New messages

3 to review Old messages


While LISTENING to Current Message

PRESS:

1 to Rewind the message

2 to Pause/Resume the message

3 to Fast-forward the message

5 to play message Properties (date/time)

7 to Decrease the Volume

8 to Reset the Volume

9 to Increase the Volume


After HEARING the Current Message

PRESS:

4 to Replay the message

5 to play message Properties

6 to Forward the message

7 to Delete

8 to Reply

9 to Save


SETTING UP YOUR MAILBOX

To Set Up Your New Mailbox

Use instructions (left column) to LOG IN

Your temporary password will be 1 2 3 4 5

You will hear "Welcome to Unity Connection…". A tutorial will play and guide you thru the following setup steps…

You Will Be Prompted To:

Record your NAME (first and last)

Record a PERSONAL GREETING

Change your PIN

To Record Your Name

At the tone, “Say Your First And Last Name”

Press #

If you like the recording, press # to accept

To Record Your Standard Greeting

When prompted, press 1

At the tone, “Record Your Greeting”

Press #

To Erase and re-record, press 1

To Accept, press #

To Change Your PIN

Enter a new PIN

Enter the new PIN Again

To Exit Mailbox Set-Up

When complete Cisco Unity will say:

“You have finished Enrollment”

Press * to Exit setup and return to the main menu or hang up


OTHER COMMANDS

✱ to cancel or back up to a previous menu

# to skip or move ahead

# to skip a user's greeting

# # to switch between spelling and number entries.


TRANSFER A CALLER TO VOICEMAIL

To Transfer a Caller Directly to a Voicemail Box

Press the TRNSFER softkey

Press 4

Enter the 4-digit MAILBOX number

Press the TRNSFER softkey again (quickly)


FORWARDING YOUR CALLS TO VOICEMAIL

Forward Your Calls Directly into Your Mailbox

Handset down. Press the CFwdALL softkey

Press the MESSAGES button

To Turn Off Call Forward:

1. Press the CFwdALL softkey


COMPOSING MESSAGES

To Record and Send an Internal Message

Log into your mailbox

Press 2

Address the message by following prompts.

# # to switch between spelling & numbers

Press 1 to add another mailbox number

To Record the Message PRESS:

# to Record message

8 to Pause or resume the recording

# to End the recording

# to Send

1 Message Options

Message Options PRESS:

4 to Review the message

2 to change the Recording

1 to change Addressing

3 to set Special Delivery Option

Special Delivery Option - PRESS:

1 to mark the message Urgent

2 for Receipt Acknowledgment

3 to mark the message Private

4 for Future Delivery

TO SEND press #