Staff Account FAQ

What are the different types of Faculty/Staff Accounts and their functions?

• Active Directory Account is used to access the network. This provides the faculty/staff with a home directory where they can store up to 150MB. To access home directory files from off campus, see Home and Shared Network Drives.

• Portal Login is used to access the resources on portal and provides a single-login to faculty email, and Banner. The authentication piece currently talks directly to RADIUS.

• Faculty/Staff Email provides each faculty/staff member with email access

• Radius is an authentication database that is used to authenticate. Currently, the portal also authenticates users via RADIUS.

• Banner Web access is only available via the portal; however, it actually does have its own username and password. It provides access for Faculty/Staff to administrative information.

ASU Account Rename Procedure

Computing Services (CS) has a procedure to rename a user’s login name. This can be due to marital status change or for requesting a different account name / email address. This account name / user name will be used for logging in the computer, email, banner, wireless, and other accounts on campus. In addition, faculty and staff accounts were initially limited to only eight characters. These accounts began with first and middle initial, followed with the first six characters of their last name. And for those individuals that have common last names a number was appended. In these cases the username may not be very understandable. In these cases, individuals may want to request a different account name / email address.

This request can be accomplished in a couple of ways. The first way is to visit the CS Help Desk and complete the Account Request form.  Second, through putting in a ticket by calling the CS Help Desk (719) 587-7741. Lastly, entering a ticket in the General Queue. Once the process is completed, you will receive and email from the ticket system.

Email Forwarding

• Computing Services will forward email from the old address to the new address for two months. Users should notify people of the change during this time. Consider sending an email to your important or frequently used email addresses of the change. Another way to do this is to a notice of the new address within a signature. If you don’t have a signature or need help setting one up, contact our Help Desk.

Web Sites on campus

• Some individual’s email accounts are linked in several areas across the ASU web sites. Remember to work with the Public Relations department to have them search the site and find the occurrences of email addresses. If possible, let our office know ahead of the change so they have time to make the changes across the site during the forwarding period.

External Web Sites and logins

• Many web sites use the users email address as the login or at least as a way to reset the password. Remember to go out to these sites and update your new email address.