Reset Student/Staff Account Password 

Self-Service Password Reset Guide

Scenario A: I forgot my password 

If you do not know your current password, use the self-service reset portal by following these steps:

1. Navigate to password.adams.edu 

2. Click the Forgotten Password button located below the login screen. (Important: Do not enter your username or any other information before selecting this button).

3. Enter your Adams State Username (this is everything before the "@adams.edu" portion of your email) and your 900 or 902 ID Number.

4. Select your personal email address from the list to receive the reset link.

5. Open your personal email and locate the reset message. You can either copy the provided code and paste it into the code box on the password.adams.edu page, OR select the Click Here option and hit Continue.

6. Create your new password. It must be at least 16 characters long.

7. Try signing into your account at gmail.com to verify that your password change was successfully submitted.

Scenario B: I know my password and want to change it 

If you know your current login details but need or want to update your password:

1. Navigate to password.adams.edu.

2. Enter your current ASU username and password.

3. Select the Change Password option.

4. Create your new password. It must be at least 16 characters long.

Troubleshooting: Missing Personal Email 

If you have forgotten your password and do not see your personal email listed as an option on the reset site, please contact Computing Services directly at (719) 587-7741.

To protect your account, we must verify your identity before assisting you. Please be prepared to confirm the following details over the phone:

Student ID Verification Requirements

• Date of Birth

• Major

• Personal phone number

• Personal email

• (If personal phone or email is unknown, you may provide your ASU username or 900 number instead).

Faculty & Staff ID Verification Requirements

• Date of Birth

• Job Title

• Personal phone number or email on file

• ASU ID (900 number)

• (Note: If you do not know your 900 number, you must contact HR to obtain it before the HelpDesk can proceed with your password reset).

Email Updates: Once your identity has been successfully confirmed by answering the questions above, the HelpDesk Manager will help update your home primary email (if necessary). This ensures the correct email will show up on the password.adams.edu site for any future self-service resets.