Approving Account Creation RT Tickets

Supervisors will need to know this process for hiring more faculty and staff team members.

After placing in a ticket in to get a new account created for a new faculty/staff member, as a supervisor you will need to approve this ticket before any information is sent out.

To approve the tickets please follow the instructions below: 

1. With in the ticket find the Links section and click on Supervisor Approval needed for ------- account creation

2. This will take you to a page that has Supervisor Approval Needed on the top of the ticket.

• Click on The Basics

3. This should take you to the Modify ticket #-----

• Select Status drop down

4. From the drop down, please select resolved

• Then select Save Changes

5. You may then either hit home or exit it out of the helpdesk.adams.edu website.