Resetting Token Numbers

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New Token Process

  • Computing Services has upgraded the Account Management system.

Login to the Account Management Portal

  • Visit the Account Management Login page at
  • Click the Sign-in tab at the top of the screen
    • Enter your Username and Password and select "Sign-in"
Account Management Login Page
  • Hover over the admin drop down at the top of the page and select search
Account Management Login Page

Search and select the ID Number

  • At this screen, you must search for the customer's 900 number, full user name, or full name.
    • NOTE: If they do not know their Student ID number or Username, verify student information.
Account Management Login Page
  • Once the Student ID number has been found, click the 900 number that is displayed below the "Find accounts" box.
Account Management Login Page

Verifying their identity

From the verification page, you must verify the first three required pieces of information and two additional pieces of information. If you are unable to verify the customer's information, please transfer them to the Records Office at ext. 7321.

Reset their token

  • The final step is to click the "Reset token" button, and the new token will be displayed. This token has been increased from 5 to 10 digits in order to provide a more secure process for resetting passwords:
Account Management Login Page
  • NOTE: The original token generated by Banner never expires. However, once the token is 'reset' it will expire after 8 hours and the time of expiration will be displayed.
  • NOTE: There is also an event log at the bottom of page that displays the actions taken on this account, when they occurred, and who they were performed by.

Account Management Process

  • The customer is now ready to go through the Account Management process to obtain their username and password. Full instructions can be found by clicking here
    • NOTE: If you experience any issues or have specific questions, please call the ASU Computing Services Helpdesk at x7741.