How to Print Screen

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If you have an error that you can't explain adequately via telephone, you can take a screenshot and send it to Helpdesk via

How to take a screenshot of the active screen

  • Be sure the error message is the active window by clicking the title bar of the window
  • Press and hold Alt (next to the space bar) and press Print Screen (sometimes written as prnt scrn - on the right side of the keyboard)
  • Open Microsoft Word or Paint
  • Right Click the mouse and select "paste" or press ctrl+V
  • Save the document
  • Attach it to the email
  • Send