Difference between revisions of "Computing Services - Entering A Work Ticket"

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(Added tag: 'Workorder')
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* To enter a workorder, open a web-browser (Internet Explorer, Mozilla Firefox, etc.), and enter helpdesk.adams.edu in the address bar.
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* To enter a workorder, open a web-browser (Internet Explorer, Mozilla Firefox, etc.), and enter http://helpdesk.adams.edu in the address bar.
 
* This will take you to a certificate error page.
 
* This will take you to a certificate error page.
 
[[image:fstep1p.jpg|thumb|none|Certificate  Error Page]]
 
[[image:fstep1p.jpg|thumb|none|Certificate  Error Page]]

Revision as of 07:55, 18 August 2009

  • To enter a workorder, open a web-browser (Internet Explorer, Mozilla Firefox, etc.), and enter http://helpdesk.adams.edu in the address bar.
  • This will take you to a certificate error page.
Certificate Error Page
  • On the Certificate Error Page, click continue to this website in order to load the work-order system.
  • You should then get a log-in pop-up.
Log-in Pop-up
  • In the log-in pop-up, enter your work-study user name and password.
  • This will take you to the work-order main page.
  • On the main page, click: create work-order.
  • This will take you to the new work-order page. This page is where you would enter all of the work-order information (the fields with an asterisk must be filled-in in order to complete the work-order).