Malwarebytes is a program which can remove most forms of malware. Fake Anti-viruses, keyloggers, adware and rootkits are all forms of malware. Though parts of rootkits are detectable and removable by Malwarebytes, if you suspect that you may have a rootkit you should back up your data, securely wipe your hard drive including the boot sectors, and reinstall Windows. Again, these drastic steps are ONLY needed if your have a ROOTKIT, not for other malware types.
The full scan which we recommend in this article can take several hours depending on the speed of your system and how full your hard drive is. We therefore encourage you to run this scan as the last thing you do on your computer for the day, leave it running over night, and check the results in the morning.
Step One: Starting the Program
You will need to locate the Malewarebytes icon on your desktop and double click it to run the program. If you don't see an icon like the one circled in the image below, you will need to have a technician come install it for you. If you have a local administrative account on your computer you can install it yourself. The installer can be downloaded from the Malwarebytes Website; click the "download now" link on their front page to start.
Step Two: The Main Screen
Depending on the version of Malwarebytes you have installed, it may prompt you to download updates before you see the screen below. If so, click the option to download updates now and skip to step 4. Otherwise, click on the "Update" tab which is boxed below.
Step Three: Updating
If the date of your last update is not within the past week, you should click the Update Now link, highlighted in red above and allow Malwarebytes to update. A box will pop up and it will notify you when it is finished.
If Malwarebytes fails to update, go ahead and continue to the next step, but if at a later step you need the assistance of a Computing services Technician, be sure to tell him or her that Malwarebytes failed to update.
Return to the main screen by clicking "Dashboard" on the top row of tabs.
Step Four: Starting the Scan
Select "Full Scan" (the highlighted option in the image below) and click the scan button (also highlighted). A window will pop up asking which drives to scan, in most cases it automatically detects the correct drives so you can just click the scan button on the popped up window.
The scanning window looks like this:
During the scan your anti-virus software may alert you to viruses it has found. This is because most anti-viruses scan any file which is accessed by any other software. Since Malwarebytes is accessing files as it scans, it will trigger your anti-virus to also scan that file.
Step Five: Results
If Malware is detected on your system the screen will look like this when it finishes the scan:
If there was no malware found the highlighted button will read Scan and will take you to the results screen.
Clicking on the highlighted "Show Results" button will take you to the following screen:
At this time it would be a good idea to save anything you were working on and exit any programs you have running besides Malwarebytes. The malware removal process can sometimes cause unexpected errors or system shutdowns when the malware is to deeply entrenched in a system.
Everything that Malwarebytes has found will be displayed on the list. Clicking the button highlighted in the above image will start the removal process. Depending on how many infected objects Malwarebytes has found, this could take some time. Once it has finished removing all of the malware it found, you will either see a message box saying everything has been removed successfully, or you will see a window prompting you to restart in order to complete the removal process.
If you have not already saved your work and closed other programs, you must do so now. Delaying the restart for to long gives whatever malware has been found time to reinfect cleaned files, or infect new ones. It is recommended that you only delay the restart long enough to save your work.
Congratulations, your system should now be malware free! If Malwarebytes found a particularly large number of malware related objects, you may want to rescan your computer. Also, it is always a good idea to run your anti-virus scans regularly. There are other anti-malware tools out there. If you would like more details feel free to contact the help desk at x7741.